A group of highly trained personnel responsible for; receiving patients appointments , managing the filing system, patient file transfer, monitoring the patients flow and finally data entry to the HMS (Hospital Management system) aiming to provide help & guidance to our patients also create and keep manual & Electronic Medical Records (EMR).
The Patient Affairs & Relations Office supports patients and their families through addressing their questions, concerns and complains.
The mission of the Patient Affairs Office is to promote and ensure high patient satisfaction at all times and to guarantee a comfortable, pleasant experience for patients at MIU – DCC by following a patient-centered care approach while maintaining service excellence.
Quality & Improvement:
Committed to quality improvement and control, specialists from Quality Assurance Unit ensure high quality healthcare service is provided to patients according to the national standards to reach patient satisfaction, and to ensure safety for patients, students and staff.
Documentation & Photography:
The Documentation Center professionally photographs and documents clinical cases and research studies done by staff members, postgraduate students, Continuous Education Center participants , and interns, preserving intellectual property in centralized database.