An Employee Complaints Office has been designated to receive and follow up on complaints from all university staff and to ensure appropriate procedures are taken to implement university internal regulation, code of conduct and policies related to diversity, equality, and human rights.
Office Tasks:
Receiving complaints from all university staff.
Collecting information and guidance on complaints.
Referring complaints for investigation and ensuring prompt response.
Procedures for handling employee complains: –
In the event of a complaint from a university employee, the complainant should go to the Complaints Office to fill out a complaint form and submit it to the Office’s officer.
The Office Director studies and analyzes the complaint to determine the competent authority responsible for taking appropriate action.
The Office Director discusses the complaint with the relevant department or faculty to take the necessary measures according to the nature of the submitted complaint.
Follow-up is conducted to ensure that the corrective measures have been implemented and that the causes of the complaint have been resolved.
The employee who submitted the complaint is notified of the outcome and the corrective measures taken.
Contact details: – Complaints Office (Room No. 304) – Main Building – Misr International University.
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